I needed a new door handle for my car, so of course I bought one off of eBay. I got the part quickly and it worked well so I faithfully left the seller an excellent feedback and 5-star DSR’s all around.
Apparently that was not sufficient for eBay as they followed up with an email asking me to participate in a three question survey regarding this transaction.
We’re always trying to improve the eBay experience, and there’s no better group of advisors than our own customers.
You purchased “1997-2001 Toyota Camry INSIDE Door HANDLE – Gray LH” from [user ID redacted] on 02/12/2011. We’d love to get your feedback about that experience, and invite you to take a 3 question survey to express your opinions. Your input will help us make eBay easier and more enjoyable to use.
Since I’m always interested in something to write a blog post about, I happily obliged.
Details after the jump…
Not content with the ability to evaluate a seller on a scale from one to five, eBay asks me to rank the seller on a scale of one to ten!
Next they gave me an opportunity to write something. I took the opportunity to write the same thing I put in the feedback. You might call it a waste of electrons – I call it recycling!
Finally, I got the opportunity to tell eBay I would ever buy from them again. If I ever need another door handle for my car, I sure will!
I wonder how common this is? I made another purchase just a week before, but did not get one of these.
Perhaps eBay was just checking up on this particular seller? Maybe they are trying to evaluate the effectiveness of their feedback and DSR system? Could this be the first sign of yet another hoop sellers will need to jump through to survive in the eBay jungle?
What are your thoughts?