Answering Questions About eBay Listings

Filed Under Sellers' Insights 

Did you know that you can only reply once to questions submitted about eBay listings through their message system?

I learned this yesterday when a potential bidder contacted me to see if I would offer Media Mail as a shipping option. I replied that I would be happy to. Later when I modified the listing to include that particular shipping option, I tried to reply to the same question again in order to let the bidder know. I was greeted by a screen on eBay’s site that stated the question had already been replied to.

I was only able to hope that the buyer would notice that the change had been actually been made and bid. (That person never did place a bid.)

So the lesson here is you only get one shot to answer a question on eBay these days – make sure the answer is complete!

Get your eBay listings to appear in the Google search results and watch your sales soar!

Download your copy of Beyond Best Match today!

Posted Jul 14, 2009

Related Posts:

  • Archives
  • The eBay Trading Assistant Program – Sell on Consignment or Not?
  • Forgive All eBay Sins
  • Auction eZine – Issue 25
  • Publish Your Own eBook


    • Comments

    RSS feed for comments on this post. | TrackBack URI

    2 Responses to “Answering Questions About eBay Listings”

    1. Chris @ TameBay on July 14th, 2009 11:26 am

      You can always go to the buyers “My World” page (http://myworld.ebay.co.uk/USER_ID) and click the “Contact Member” link to send a new message.

      Although you can’t “reply” a second time you can send a new message :-)

    2. Doug Feiring on July 14th, 2009 11:32 am

      Great tip Chris. Thanks!

    Leave a Reply