Answering Questions About eBay Listings

Filed Under Sellers' Insights 




Did you know that you can only reply once to questions submitted about eBay listings through their message system?

I learned this yesterday when a potential bidder contacted me to see if I would offer Media Mail as a shipping option. I replied that I would be happy to. Later when I modified the listing to include that particular shipping option, I tried to reply to the same question again in order to let the bidder know. I was greeted by a screen on eBay’s site that stated the question had already been replied to.

I was only able to hope that the buyer would notice that the change had been actually been made and bid. (That person never did place a bid.)

So the lesson here is you only get one shot to answer a question on eBay these days – make sure the answer is complete!

Posted Jul 14, 2009

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    2 Responses to “Answering Questions About eBay Listings”

    1. Chris @ TameBay on July 14th, 2009 11:26 am

      You can always go to the buyers “My World” page (http://myworld.ebay.co.uk/USER_ID) and click the “Contact Member” link to send a new message.

      Although you can’t “reply” a second time you can send a new message :-)

    2. Doug Feiring on July 14th, 2009 11:32 am

      Great tip Chris. Thanks!

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