In 2007, Amy Joiner published a book called The eBay Billionaires’ Club
Get Ready For “Product-Based” eBay Search Results
Filed Under Best Match, Industry News & Analysis, Sellers' Insights | 2 Comments
eBay promises a wider roll-out of “product-based” search results before the holidays.
We’re moving toward a ”product-based” search experience, where users won’t have to sift through so many of the same types of search results. When you search for a product, you’ll see a great deal for that product right up front.In fact, we just shipped this new experience for GPS units, MP3 players, and DVDs. Using the new experience, it’s super easy to get a great deal. For example, if you want to buy a GPS unit, you’re now easily able to choose between buying the best deal on a new one from a Trusted Seller, or a refurbished one, and you’re be able to read reviews, see price trends, and more. Try a query such as iPod nano, Garmin Nuvi, or Finding Nemo.
This will impact commodity-type listings that can be catalogued easily.
A search for “GPS” brings the eBay visitor to a page that provides the opportunity to further refine the search by specific product. No specific listings are on this page. Just an overview of products, starting prices, and number of listings.
While this might be great for buyers looking for a bargain, it means an even harder time getting to the prime spot for all but a chosen few sellers. Take a look at the search results page below:
Fortunate is the seller who makes it in the “Value Box!” Every other listing requires an additional click or two — especially if the item is not new.
On eBay Bid Retractions
Filed Under Industry News & Analysis | Leave a Comment
eBay recently notified me that a user had retracted a bid they placed on one of my auction-style listings. The justification provided was that “the bidder was unable to contact the seller”.
According to eBay, there are only three valid reasons a bidder can retract a bid:
You accidentally entered the wrong bid amount due to a typographical error.
The item’s description changed significantly after you entered your last bid.
You can’t reach the seller by telephone or email.
Incredibly, eBay validated the bidder’s claim that I was unreachable, and processed/approved the bid retraction. Considering that all contact between eBay users must (initially) be processed through eBay’s system, I find it hard to believe that eBay couldn’t/wouldn’t cross-check this claim through their records. If they had, they would have easily concluded that the bidder never attempted contact me.
Instead of expending so many hours of their programmers time and efforts making it more complicated to sell on eBay successfully, how about getting someone to write a simple script that will validate “could not contact seller” bid retraction request. It just might make selling a little easier on eBay.
eBay’s Smart Search: A Peek into the Future of Best Match
Filed Under Best Match, Industry News & Analysis | 1 Comment
eBay recently acquired the internet start-up Positronic and brought aboard the firm’s two founders, Christopher Payne and Dane Glasgow as Vice President of Search and Vice President of Engineering respectively. This move provides some indication that eBay’s recent and significant changes to their search and sort algorithms are but the tip of the iceberg. eBay is obviously committed to expending additional resources and energy to search in the future.
Both Payne and Glasgow were executives involved with the production and fielding of Microsoft’s Live search engine prior to leaving a couple of years ago to found Positronic. According to Wikipedia:
A positronic brain is a fictional technological device, originally conceived by science fiction writer Isaac Asimov. Its role is to serve as a central computer for a robot, and, in some unspecified way, provide it with a form of consciousness recognizable to humans.
This although it is not entirely clear what Positronic was specifically working to create, the firm’s name indicates their purpose was the development of artificial intelligence and “working in the areas of data mining, machine learning, and predictive models, all applied to search.”
Indeed, previously the Positronic web site had the following statement displayed on their home page (It now has a statement indicating the firm has be acquired by eBay):
Are you inspired by Isaac Asimov’s vision of thinking machines? Ever pondered how and when the break-through will come to make it possible?
Wow! That’s heady stuff! eBay’s management has obviously been “inspired by Isaac Asimov’s vision of thinking machines.” According to the corporate blog, “eBay has acquired Positronic to help with efforts at leveraging machine learning to provide a more predictive and compelling customer experience.”
Here’s some personal predictions on the future of eBay search & sort…
Prediction #1
eBay will monitor, track and store users browsing and shopping activity on the site in order to provide search results sorted in a manner relevant to the individual based on that person’s past actions.
Here’s a hypothetical example. Accessories compatible for a Dell XPS M1130 laptop computer will be listed at the top of the search results when I conduct a search using the query “laptop battery.” This is because the site will remember that I purchased that particular model on eBay a few months ago.
Or perhaps the smart search and sort algorithm will note that I have a penchant for the original Star Wars comics series published by Marvel vice those published more recently by Dark Horse comics. The algorithm will know this because I click on listings for Marvel Star Wars comics and ignore those from Dark Horse. So, in future searches, the algorithm will determine that Marvel comics are relevant to me (or anybody using my User ID) and sort them at the top of the search results accordingly.
Something like this is already happening on eBay. On the main page, the site displays a collage of listings it considers similar to one’s you’ve viewed recently.
This, of course, will raise all kinds of privacy concerns and will be difficult for eBay to implement without causing a ruckus.
Prediction # 2
Completing the Item Specifics form will become required when listing an item for sale. This is currently optional.
Item Specifics are the details sellers have the opportunity to provide when they list their product for sale on eBay. For example, a listing in the Book category might provide the seller the ability to enter details such as hard cover or paperback; new or used; fiction or non-fiction; year published; etc. The Item Specifics function varies by category and may duplicate information the seller has included in the listing’s description. This data allows eBay’s software to know specific information about the item in a format the site can use to help potential bidders find a listing.
Currently all eBay has to determine the relevance of a product associated with a listing are the 55 characters in the title and the details included in the item’s description. Since there is no standard format for details included in the description, eBay can’t effectively use that information to ascertain the details associated with a product.
But, then again – Positronic was working on data mining, so I could be dead wrong here. Therefore my revised prediction is Item Specifics will be required, then abused by sellers (much like meta keyword tags were in the early days of search engine optimization). Item Specifics will then fall out of favor, to be replaced by the data mining techniques introduced by the Positronic folks.
What are your predictions for the future of Best Match and eBay’s Smart Search?